• Explaining Hitch’s Upfront Pricing and Service Fee

  We aim to offer the lowest final price possible - while being transparent about how pricing works. Many of the costs associated with each ride - like driver rates, insurance, and traffic conditions - can change day to day and are difficult to predict at the time of booking. Sometimes we're able to reflect these accurately in your total upfront fare; other times, the actual costs vary. To account for that, we include a service fee as part of your total trip price - but we've structured it to keFew readers

• Hitch XL

  More space. More flexibility. Need extra room for your group or luggage? Hitch XL provides a full-size SUV or van with seating for 5-7 passengers, depending on the vehicle you’re matched with. When booking a Hitch XL ride, you may notice a '3 seats' label displayed in the app or on your receipt. This label does not indicate a limit on the number of passengers but signifies that the vehicle is reserved for private use by your group. What to Expect: Guaranteed SUV or VanFew readers

• Getting to your pick-up location

  For our station-to-station rides, Hitch uses safe, highly rated pickup spots — often coffee shops or well-known public locations — conveniently located along your route to the destination city. How you get there is up to you, but here are a few common options: A ride from a friend or family member Local rideshare apps (e.g., Uber or Lyft) Metro or public bus/train Driving yourself Please plan ahead by checking traffic and travel time using your preferred navigationFew readers

• How Hitch Standby Works

  Standby is our most affordable way to ride between cities. When you book a Standby seat, we’ll search for open spots in scheduled rides and reserve your seat once one becomes available. ​ This means confirmation occurs only if an available seat is matched with a driver, differing from direct booking options like Shared, Private, or XL trips that guarantee a ride upon reservation. If we can’t match you with a seat, your booking will be automatically canceled—and you won’t be charged. You’llFew readers

• Student program

  Student Discounts on Hitch Rides Hitch offers a 5% discount for students actively enrolled in a U.S.-based degree program. To enable the student discount, students must add and verify their student email. This ensures the discount is applied automatically to all eligible rides. How the Discount Works The 5% discount applies automatically to your fare. The discount only applies if the final fare (after promotions, credits, or referrals) is greater than $0. Check the app orFew readers

• How are drivers screened?

  At Hitch, safety is top of mind. Requirements for drivers to be approved on our platform: Car Requirements (updated Jan 2025): Subcompact Vehicles, Compact Sedans, and Trucks are Not Allowed on the Hitch Platform. Mid-size sedans, all SUVs, and Vans must be 2015 or newer. Four Doors: This ensures room for luggage and riders alike. Clean, fully operational, and well-maintained. These restrictions are designed to ensure passengers have adequate comfort during rides and that tFew readers

• Cancellation Policy

  Cancellation policies vary by ride type and timing. To view your specific policy, tap Cancel on your trip. You’ll always see the cancellation terms before booking. For questions, contact our support team. Questions? Check out our other help center articles here or reach out to our support team through live chat in the app.Few readers

• What are my payment options?

  All payments for Hitch rides are processed through our app or website. We do not accept cash payments. Accepted Payment Methods: Most major credit cards and debit cards. Not Accepted: Prepaid or reloadable debit/credit cards Gift cards issued by credit card companies CashApp cards Electronic payment services (PayPal, CashApp, Venmo, etc.) Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promFew readers

• When will I see my driver details?

  You’ll see your driver’s details at least 1 hour before departure. At that point, you’ll be able to contact (via sms or call) your driver directly through the app. Additionally, it is recommended to track your driver’s real-time location in the app to monitor their progress and ensure smooth communication. It’s essential to monitor your driver’s location in the app until they arrive. Real-time tracking keeps you informed of any changes in their movement or ETA. Rare Exceptions: InFew readers

• How much does a ride cost?

  Affordable travel between cities Traveling between cities can be expensive, but it doesn't have to be. Hitch provides an excellent way to get between cities that fits your budget. Pricing is based on one-way travel. Hitch operates on a route-based payment system, which ensures that pricing remains straightforward and consistent for travelers regardless of the number of passengers. You may also use Hitch credits toward your booking. General credits are sometimes provided for inconvenFew readers

• Ride Bookings, Changes & Cancellations

  How far in advance can I book? You can book your ride up to 60 days in advance - or as little as a few hours before departure time. (https://downloads.intercomcdn.com/i/o/707756604/3d79877423276639a9d791db/rider+Important+note.png?expires=1779333300&signature=8d5268b25fa03b3aac92104b44e267233a7087cbed19aa01b1aecd4c41ab1294&req=cyAgEcx4m4FbFb4f3HP0gC%2FJHHhhIFew readers

• What should I do if I can't contact my driver?

  What Should I Do If I Can't Contact My Driver? Occasionally, you may experience difficulties reaching your driver on Hitch. Different factors can contribute to this, including your driver's current activities, technical conditions, or app-specific processes. This article outlines common reasons for unavailable drivers and provides recommendations to resolve such issues effectively. Common Reasons Drivers May Not Be Reachable Driver On Route: If the driver is en route, traffic or nFew readers

• Lost item?

  If you think you left something behind, we’ll try to contact your driver to check if it was found. As soon as you notice the item is missing, contact us via in-app chat or through our website. Provide specific details about the item and where it may be in the car. A photo is helpful if available. Include your trip details when reporting the issue, such as the date, time, and route. Most cases are resolved within 24-48 hours, and our support team will keep you updated during the prFew readers

• How many bags can I bring?

  How Many Bags Can I Bring? Here are our general luggage guidelines: Single-Seat Purchase (Shared Ride) You may bring 1–2 small bags, such as: One carry-on suitcase and a backpack, or One standard-size suitcase If you have more than this, please book a private ride instead. Private Ride You can bring as many bags as fit safely in the trunk of a typical 4-door sedan (usually 2–3 standard suitcases). Hitch XL For Hitch XL, you can bring luggage that fits safely inFew readers

• Booking for someone else?

  You can book a ride for a friend or family member — no problem. But for safety and support, all riders must have their own Hitch profile with their legal name. Hitch profiles require a valid U.S. phone number for creation, ensuring identity verification and effective communication during the ride. Here’s how to do it: Provide the Recipient's Details: The rider receiving the transfer must have an active Hitch profile. You will need their full name, phone number, and email addressFew readers

• Can I ride if I am under 18?

  We follow standard industry policies for unaccompanied minors: Riders must be 18 or older to have a Hitch account and request rides. Riders under 18 must be accompanied by someone 18 or older. Minors cannot ride alone, even if dropped off or picked up by an adult. Drivers may request proof of age (e.g., driver’s license) and may decline a rider they believe is under 18. Rides booked for unaccompanied minors will be canceled, and no refund will be issued.Few readers

• Spills, messes, and damage during a ride

  Cleaning and Damage fees Riders are responsible for cleaning and damage done to a vehicle's interior or exterior caused by food spills, pet damage, or other incidents. If the driver provides proof that there was a spill, mess, or other damage during the ride, we may charge a fee using the rider's payment method on file to reimburse the driver for professional cleaning. The fee could be up to $300 depending on the severity of the incident. All fees are paid in full to the driver. If you arFew readers

• Terms for Promotions and Discounts

  Terms and Conditions Hitch Credits and Promotions: Hitch credits and promotions hold no monetary value and cannot be used for tipping or transferred to another account. They are non-refundable and cannot be transferred back to your original payment method. Changes to Scheduled Rides: If you need to make changes to your scheduled ride, you must cancel it. Please note that canceling your ride could result in the loss of applied promotions. However, any credits, discounts, or promotioFew readers

• Late policy for riders

  We understand delays happen. Drivers will wait up to 10 minutes after the scheduled departure time for all ride types You’ll receive driver details 1 hour before departure If you’re running late, please communicate with your driver What to Expect If you arrive more than 10 minutes late, your ride may be marked as a no-show and canceled. You’ll need to reschedule at current pricesFew readers