Explaining Hitch’s Upfront Pricing and Service Fee

We aim to offer the lowest final price possible - while being transparent about how pricing works.

Many of the costs associated with each ride - like driver rates, insurance, and traffic conditions - can change day to day and are difficult to predict at the time of booking. Sometimes we're able to reflect these accurately in your total upfront fare; other times, the actual costs vary.

To account for that, we include a service fee as part of your total trip price - but we've structured it to keep pricing fair and aligned with real costs.

Here's how it works:

• You'll pay a guaranteed upfront base fare, which makes up the majority of your total price.
• After your ride, if our actual costs were higher than expected, we may charge an additional dynamic service fee - capped at +$8.
• If our estimated costs were accurate - or lower - you won't be charged anything extra.

Your final price will never exceed $8 more than your original quote. This helps us cover real costs while keeping your overall fare as low and predictable as possible.

Why you may see more than one charge on your statement

When you book a trip, we place a temporary authorization hold on your card for the estimated fare. This is not a charge — it's a hold to confirm your payment method.

Once your trip is completed, we finalize your total and update the original authorization to reflect the final amount — including your base fare and service fee. Rather than releasing the hold and issuing a separate charge, this happens in a single update, so you are only ever charged once.

Your bank may display this as the original hold amount updating, which can sometimes look like two transactions. The original hold will drop off automatically — timing varies by bank but is usually within a few business days.

For Mastercard users, your experience may look slightly different. You may see the original hold and a separate final charge. The hold will be released and you will only be billed the final amount.

Service Fee Disclaimer

Service fees are subject to change at any time based on a variety of factors. We recommend reviewing both the estimated service fee and the maximum possible fee (displayed in the tooltip) before confirming your booking.

Updated on: 21/05/2026