Question 1

Airport Pickup and Drop-off Service

Accepted Answer

Save on flights by riding to a nearby Airport

Many travelers use Hitch to depart from nearby cities where flights are often significantly cheaper.

By riding with Hitch to a different airport, you can:

Access lower airline fares
Avoid expensive airport parking fees
Keep your trip more flexible and affordable

Airport Rides with Hitch Door-to-Door

With Hitch Door-to-Door, we offer convenient and comfortable airport rides to and from any major airports in the cities we serve.

Timing Policies for Airport Pickups

Q: How will I know the status of my driver application?

After Submission After submitting your driver application on the Hitch app, you will be returned to the home screen. Your application has successfully been sent in for review and approval. Approval Time We're a small team; approval can take time as we manually manage each application. We are always hiring drivers, so if your application is in process, we will move it through the approval flow as best we can. Common reasons for delays include factors such as incomplete information on applications, discrepancies in submitted documents, or high application volume. Ensuring that all submitted details are accurate and up-to-date can help minimize delays. Watch your email for the next step. Unfortunately, we are unable to provide specific status updates right now. Wait time may vary depending on the validity of your documents and the processing time for the background check. Usually this happens within a few days. During the background check phase, you will receive an email from our partnered background check service provider with further instructions. Be sure to follow these instructions promptly and check both your inbox and your spam folder for updates. To ensure timely communication, confirm that your contact details, such as email and phone number, are accurate within your Hitch app profile. To initiate your background check, expect to receive an email from Checkr, Hitch’s background check partner, once your application reaches this stage. Open the email, provide

Q: Accessibility Statement

<h3 id="hitchaccessibility">Hitch &amp; Accessibility</h3> Hitch, as an organization, is committed to accessibility, diversity, and inclusion in all aspects of our service, including, but not limited to, digital accessibility for people with disabilities. Our customers, consumers, and staff should have equal and effective access to our website and any of our public-facing digital communication tools (The Hitch App). Hitch aims to comply with all applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA). We are continually improving the user experience for everyone and applying the relevant accessibility standards. <h3 id="conformancestatus">Conformance status</h3> The <a href="https://www.w3.org/WAI/standards-guidelines/wcag/">Web Content Accessibility Guidelines (WCAG)</a> define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hitch is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of our content do not fully conform to the accessibility standard. We are currently working on these improvements to address accessibility for our users. To meet our goal, we have dedicated resources to our digital accessibility compliance effort, including those coordinating the effort and those responsible for designing, developing, and testing our website, smartphone app, and other digital content. We also ensure that our support documentation and services meet

Q: Late policy for riders

We understand delays happen. Drivers will wait up to 10 minutes after the scheduled departure time for all ride types <ul> <li>You’ll receive driver details 1 hour before departure</li> <li>If you’re running late, please communicate with your driver</li> </ul> <h2 id="whattoexpect">What to Expect</h2> <ul> <li>If you arrive more than 10 minutes late, your ride may be marked as a no-show and canceled.</li> <li>You’ll need to reschedule at current prices</li> </ul>

When a passenger books a ride to or from the airport, coordination is key to ensuring a smooth experience:

Meeting Points: Passengers can specify their terminal for easy pickup. If no terminal is mentioned in the booking, drivers should wait in a nearby cell phone lot or designated rideshare pickup area until the passenger establishes communication.
Communication Details: Drivers and passengers can access each other's contact information through the app, starting 1 hour before the trip. This ensures easy communication to confirm exact meeting points and timing.

What to Expect

Your driver will meet you in the Arrivals area and will have your contact information one hour before your scheduled departure time. This allows for easy coordination of your meeting with the driver. Passengers are encouraged to monitor the Hitch app for updates. Ensuring you have buffer time when scheduling and planning early can make your experience smoother

Question 2

How will I know the status of my driver application?

Accepted Answer

After Submission

After submitting your driver application on the Hitch app, you will be returned to the home screen. Your application has successfully been sent in for review and approval.

Approval Time

We're a small team; approval can take time as we manually manage each application. We are always hiring drivers, so if your application is in process, we will move it through the approval flow as best we can.

Common reasons for delays include factors such as incomplete information on applications, discrepancies in submitted documents, or high application volume. Ensuring that all submitted details are accurate and up-to-date can help minimize delays.

Watch your email for the next step. Unfortunately, we are unable to provide specific status updates right now. Wait time may vary depending on the validity of your documents and the processing time for the background check. Usually this happens within a few days. During the background check phase, you will receive an email from our partnered background check service provider with further instructions. Be sure to follow these instructions promptly and check both your inbox and your spam folder for updates. To ensure timely communication, confirm that your contact details, such as email and phone number, are accurate within your Hitch app profile. To initiate your background check, expect to receive an email from Checkr, Hitch’s background check partner, once your application reaches this stage. Open the email, provide

Question 3

Scheduling a Ride With Hitch

Accepted Answer

Scheduling a ride with Hitch is simple and easy. We provide two options for getting you on the road - our app and our website. Note: If you book directly through our website, you will still need to download our app to view important ride details and manage your reservation.

Where to Book
You can book through our website, iOS app, or Android app.
Enter Your Trip Details
Start by entering your origin and destination. For best results, use specific addresses rather than general city names like “Austin” or “Houston.” This helps us find the best possible route, ride, and price for you.
Select Your Travel Date
Choose the date you’d like to ride.
Choose Pickup Type
Select whether you want to: Meet your driver at a nearby location, or
Be picked up and dropped off at your door.
Pick Your Ride Type
Choose the ride option that best fits your needs.
Select a Departure Time
Find a time that works with your schedule.
Confirm Your Booking
After you confirm, we’ll send you a ride receipt to your email.
Driver Details
You’ll receive your driver’s information within a few hours of your scheduled departure time.

Please note that you must enter a payment method in the 'Payments' section of the app before booking a ride - even if you have a promotion that discounts the ride to $0.

How far in advance can I book?

You can book rides for the same day or up to 60 days in advance.

Canceling yo

Question 4

Accessibility Statement

Accepted Answer

Hitch & Accessibility

Hitch, as an organization, is committed to accessibility, diversity, and inclusion in all aspects of our service, including, but not limited to, digital accessibility for people with disabilities. Our customers, consumers, and staff should have equal and effective access to our website and any of our public-facing digital communication tools (The Hitch App). Hitch aims to comply with all applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA). We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hitch is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of our content do not fully conform to the accessibility standard. We are currently working on these improvements to address accessibility for our users. To meet our goal, we have dedicated resources to our digital accessibility compliance effort, including those coordinating the effort and those responsible for designing, developing, and testing our website, smartphone app, and other digital content. We also ensure that our support documentation and services meet

Question 5

Late policy for riders

Accepted Answer

We understand delays happen. Drivers will wait up to 10 minutes after the scheduled departure time for all ride types

You’ll receive driver details 1 hour before departure
If you’re running late, please communicate with your driver

What to Expect

If you arrive more than 10 minutes late, your ride may be marked as a no-show and canceled.
You’ll need to reschedule at current prices

Question 6

Terms for Promotions and Discounts

Accepted Answer

Terms and Conditions

Hitch Credits and Promotions:

Hitch credits and promotions hold no monetary value and cannot be used for tipping or transferred to another account. They are non-refundable and cannot be transferred back to your original payment method.

Changes to Scheduled Rides:

If you need to make changes to your scheduled ride, you must cancel it. Please note that canceling your ride could result in the loss of applied promotions. However, any credits, discounts, or promotions can remain active depending on the cancellation policy described in the app.

Cancellation Policy:

Cancellation policies vary by product and route. The cancellation policy for your particular trip will be displayed on the confirmation screen and on the cancellation screen.

Tips:

Please remember that ride reservations do not include tips for your driver.

Questions?

Check out our other help center articles here or contact our support team through live chat in the Hitch app.

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